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Customer reviews
4.6 out of 5 stars - based on 39 reviews
Showing 36 - 39 of 39 reviews
Overall i had a good experience
Overall i had a good experience. Only complaint i have is the gate access closing hours. 6pm is too early. Gate access should be later considering people's work schedules.
- Clifford Sharpegreen
Price change
When I went onto the website to pick a unit I was given a price of $129 month and I was ok with that price so I pressed the "Reserve" button. But I immediately got the confirmation back and it was for $149. I printed out the page that said $129 and took it with me when I went to the facility but they would not honor that price because the date wasn't on the page. I believe they should have honored the price that was there when I decided to get the unit.
- Julie Russell
Very limited hours.
9:30 am is very late to open and the closing time doesn't allow convenient access. My movers were not happy about the late opening and there were multiple moving trucks waiting to get in. The manager was rude when I questioned the opening time.
- Johann
Online signup is pointless and bad service
I reserved a storage room online but still spent 30 minutes giving that same info when I physically came to move in. The access hours for this location are very inconvenient for people who have full time jobs. The use of codes to move the elevator are also inconvenient when you're moving in or out. The staff on location were very helpful and professional. *Update 4/20/18, my 1st payment was auto debited and I mistakenly also manually made a payment online while I was moving out of state. I called to remove the auto debit and request a refund of the over payment on 04/04/18. My refund was never processed which caused my account to become overdrawn. When I called to find out why my refund hadn't been processed I was told I had to call the District Manger to request it even though I'd been told it would be processed 2 weeks previous. The DM never called me back to confirm the refund and I ended up having $60 in overdraft fees due to them not refunding when they said they would and no apology. Bad service and I will be closing my storage immediately!
- S. Richardson