Showing 6 - 10 of 23 reviews
Erica is great! She is all about giving her customers excellent customer service. I won't go anywhere else!
- Wyatt Winfield
Erica was professional and personable. She helped us get a great deal on a unit that perfectly fits our needs and exceeded our expectations. We appreciate not being oversold. She was thorough in explaining all fees, due dates and expectations of us. Overall we would return to this location specifically for all our storage needs even if say another location had a cheaper price based on the level of customer service we experienced here.
- Justin Romero
Great
Great service
- Kevin Pidcock
Erica is fantastic. She went above and beyond to make sure our unit was clean for move in. She is extremely personable and friendly. I've seen her give the same kind of attention to other customers. We felt like she was on our side. It would behoove management to give her as much support (and maybe more handcarts?) as possible so she doesn't have to perform her magic single-handedly. I have had bad experiences at other Public Storage locations, in particular with the woman staffing the one on Capitola Extension, but this one across from the flea market on Soquel Drive is great thanks to Erica.
- Rick Kuhn
Info provided n an effective efficient manner = the ability to make a timely decision
Excellent customer service reps!
- Regina