HORRIBLE CUSTOMER SERVICE - NEVER WOULD RECOMMEND THEM
We tried to use this facility only to be held up for over 1 hour trying to complete paper work and payment at which time they insisted on cash payment only, after they had successfully charged my Credit card for the NON-REFUNDABLE ADMIN FEE. and REQUIRED INS. because they were unable to process additional CC payments, saying the system was denying the charge a truck rental deposit. What a joke, I know it was there systems that was screwing up, and not my CC. So I left and went down to Signal Butte Storage (U-Haul) where the customer service was excellent and had no problems using the same credit card, was out in less then 30 minutes had a truck and unit rented. I called to complain about my experience with the on-site manager and she said tough you should of had $150 cash, and that she nor the regional manager would refund any admin fees. They should have been more then willing to refund the admin fee for doing nothing more then wasting my time.
Recommended No
price1/5 (unfair price)
service1/5 (very unhelpful)
cleanliness3/5 (average)
- C Scarpitto